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RMA-Self-Service

Faster. Simpler. More Transparent

 You can now manage all service orders independently in our new self-service portal.

Maximum time savings through self-administration

Gone are the days of waiting for feedback. In just a few clicks, you can create complete service orders—without any waiting time. The intuitive process guides you step by step through all the necessary entries.

Full transparency in real time

Keep track of all your RMA processes at all times. The dashboard shows you the current status of each service order at a glance. You always know exactly what stage of processing your return is at.

Unlimited flexibility

The portal is available 24 hours a day, 7 days a week. Create your service orders when it suits your workflow – regardless of business hours.

Intelligent bundling

A particularly practical feature: you can combine multiple items from different invoices in a single process. This not only saves time, but also makes administration much clearer.

All important documents immediately available

Service slips and customs documents are available for direct download. No inquiries, no waiting—everything you need is available with just one click.

Important note

From now on, all service requests will be processed exclusively through the new platform. This ensures a consistent and efficient handling of all cases.

Access to the platform: Visit https://shop.kosatec.de and select the “Service” tab.

If you have any questions regarding the new platform or existing service requests, your dedicated contact person will be happy to assist you. We are confident that the new RMA platform will significantly simplify your service processes and look forward to your feedback!